Policy & Shipping

Thank you for shopping with Hawaii Estate and Jewelry Buyers. Below are our shop policies. If you do not find the answer to your questions here, please contact us at info@Hiejb.com

 


 

Item Sales

Some of our items are vintage or pre-owned and sold “as is”. Please review photos carefully before purchase and feel free to e-mail us if you have any questions about an item prior to purchase.

Additional ring resizing or item polishing may be available for certain items- Please message info@Hiejb.com prior to purchase.

For buyers within the state of Hawaii, please note 4.712% sales tax will be added.

We do not offer reserves or layaway at this time.

 


 

Forms of Payment

We accept payment through PayPal invoice – Local customers can inquire about viewings & cash payment in person.

 


 

Shipping

Shipping will be determined by item price. If making multiple purchases, items will be combined into one shipment for the total value of all items.

Shipping costs vary depending on location and value of the items, and size of item.
Our typical shipping Method is USPS Express which is – $24. Large items, high value items, fragile items, and expedited delivery will incur different charges – please message us.

Spend over $20,000 listed price  – Free Registered Insured Shipping

Items are typically sent out 1-2 business days after payment is received. Shipping times vary due to shipping company and location.

For international orders, please contact us for shipping quote and international shipping policies.

If you need another service / faster shipping please contact us with your location for pricing: info@hiejb.com

Please note that if you chose to have your items sent uninsured, you assume all responsibility for the item once it leaves our facility.

 


 

Returns 

We are confident you will love your purchase, but please note that some of our items are vintage and pre-owned. These items are sold “as is”. Please take the time to review the pictures and feel free to message info@hiejb.com if you have any questions about an item prior to purchase.

Returns are granted on a case by case basis. Returns must be made within 3 days of customer receipt of the package. Time of receipt will be determined by the shipping tracking (USPS, FedEx etc). Please note, we do not accept returns on resized/altered items and all items from our website will have a large visible tag attached, after it is removed the item cannot be accepted for return. Please review the item and working condition before removing the tag – we will not accept return after removed. We reserve the right to a restocking fee of up to 20%.

To request a return, please fill out our return form and e-mail to info@hiejb.com

Download PDF Return Form

If the item is approved by us for a return, the buyer is responsible for the cost of shipping the item securely back to us. Returned items must be received by us in their original condition when they left our facility (no additional damage, etc) with all accessories, brand boxes, tags, certificates, appraisals, booklets, etc. Refunds are based only on item sale price and granted only to the original buyer through the original method of payment minus any restocking fees. We do not refund shipping costs or additional services purchased (additional ring re-sizing, polishing etc.)

If returns are not offered for your item, you will be notified on your invoice or prior to shipment. Thank you.